Technical Program Manager
6 days ago
Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.
We are fundamentally changing how we deliver world-class support to our strategic Microsoft Fabric customers and building a new global support operations team to do it. We are looking for a customer-obsessed ACE engineer to be part of the Fabric platform organization and help us reinvent the customer support experience for our top-strategic customers.
Responsibilities- Engage and provide advanced technical support and troubleshooting for top Microsoft Fabric customers; assisting customers and internal teams in resolving complex issues related to implementation, configuration, and usage of MS Fabric workloads.
- Act as a Subject Matter Expert in Power BI; stay up-to-date with the latest features, functionalities, and best practices.
- Investigate and diagnose escalated issues by analyzing logs, errors, and system behavior, and work towards finding effective solutions or workarounds.
- Maintain and develop professional relationships with internal teams (i.e., PG, Customer advisory team, etc.).
- Collaborate with PG to identify and prioritize bug fixes, feature enhancements, and performance optimizations and channel product feedback to relevant internal teams.
- Actively Contribute to educating the customers and the community by participating in technical forums and developing self-help documentation and quick "How To" videos.
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) experience managing cross-functional and/or cross-team projects.
- Knowledge with one or more of the following Microsoft Fabric services (level 200 or higher) - Synapse Data Science, Synapse Data Engineering, Data warehousing, Real-Time Analytics, Data Factory.
- Proven experience working with Power BI (at least level 300-400 or equivalent certificates), DataMarts, Dataflows, Power Query, DAX.
- 4+ years experience in engineering, product/technical program management, data analysis, or product development.
- Experience in analyzing, troubleshooting, and providing solutions for technical issues.
- Effective customer-facing & presentation skills; Excellent interpersonal and communication skills with the ability to explain complex technical issues to executives.
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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