Expert Customer Advocate

1 day ago


Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000
Escalation Resolution Expert

The Escalation Resolution Expert plays a pivotal role in managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Key Responsibilities:

  • Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Communicate with customers in a professional and empathetic manner to understand their concerns.
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved.

Required Skills and Qualifications:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competitive Benefits:

  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • Recognition for outstanding performance.

What We Offer:

  • A collaborative and supportive work environment.
  • The opportunity to make a positive impact on our customers' lives.


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