
Expert Customer Advocate
1 day ago
The Escalation Resolution Expert plays a pivotal role in managing and resolving escalated customer issues related to refunds, disputes, and other concerns.
Key Responsibilities:
- Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
- Investigate and analyze the root causes of escalations to prevent recurrence.
- Process and oversee refund requests in adherence to company policies.
- Communicate with customers in a professional and empathetic manner to understand their concerns.
- Maintain accurate records of escalated cases, actions taken, and resolutions achieved.
Required Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and analytical mindset.
- Empathy and patience in dealing with customer concerns.
- Ability to collaborate effectively with cross-functional teams.
- Proficiency in using CRM software and customer support tools.
Competitive Benefits:
- Opportunity to work with a dynamic team.
- Professional growth and development opportunities.
- Recognition for outstanding performance.
What We Offer:
- A collaborative and supportive work environment.
- The opportunity to make a positive impact on our customers' lives.
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