Customer Experience Advocate

2 weeks ago

Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 7,50,000

Job Role: Customer Service Specialist

About the Job

We are seeking highly motivated and enthusiastic professionals to join our team as Customer Service Associates. In this role, you will be the first point of contact for our clients, ensuring every interaction is handled with care and professionalism to deliver an exceptional customer experience.

Key Responsibilities:

  • Handle customer service interactions primarily via calls for the US process.
  • Deliver timely and accurate service while maintaining defined productivity standards.
  • Develop strong client and domain knowledge to resolve queries on the first contact.
  • Adhere to Client Service Level Agreements (SLAs) including Customer Satisfaction, Service Level, Handle Time, and Customer Effort.
  • Maintain high quality standards for both internal and client-level delivery on calls.
  • Comply with Customer Service attendance and accountability policies.
  • Resolve customer issues and queries effectively, ensuring proper documentation and follow-up.
  • Identify opportunities for operational improvements and support their implementation.

Education & Qualifications

Candidates must possess a graduate degree in any of the following disciplines:

B.Com, B.A., BBA, BHM, BSc, BSc IT.

Note: Candidates with Honors in Statistics, Mathematics, or Economics are not eligible.

Required Skills & Experience

- Excellent verbal and written communication skills.

- Flexibility to work in rotational shifts.

- Proficient computer skills with basic knowledge of MS Office applications.

What We Offer

- Defined career roadmap with clear growth opportunities.

- Performance-based incentives.

- Investment in employee training and skill development.

- Work-life balance with a 5-day workweek.

- Collaborative and supportive work environment with industry-leading professionals.

- Focus on employee engagement and a fun workplace culture.

- Comprehensive insurance benefits.

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