Housekeeping Operations Manager

4 days ago


Ghaziabad, Uttar Pradesh, India beBeeQuality Full time ₹ 25,00,000 - ₹ 30,00,000

Job Overview

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This role is responsible for managing and overseeing all housekeeping and sanitation operations across a large corporate campus. This includes thousands of workstations, common areas, and specialized facilities.

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Key Responsibilities

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  • Develop a comprehensive strategy for housekeeping services that aligns with overall business objectives.">
  • Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.">
  • Oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management.">
  • Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.">
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Operational Excellence and Quality Assurance

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  • Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.">
  • Conduct regular inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.">
  • Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.">
  • Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.">
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Team Leadership and Development

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  • Lead and manage a team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.">
  • Develop and deliver training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.">
  • Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.">
  • Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.">
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Health, Safety, and Compliance

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  • Ensure full compliance with local, state, and federal health and safety regulations related to commercial facilities.">
  • Implement infection prevention and control measures, especially for high-touch surfaces, to maintain a healthy and safe work environment.">
  • Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.">
  • Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.">
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Required Qualifications

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  • Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.">
  • 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.">
  • Proven experience managing budgets, vendors, and large teams.">
  • Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.">
  • Expertise in health, safety, and sanitation regulations and compliance.">
"]},

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