Quality Operations Specialist

16 hours ago


Ajmer, Rajasthan, India beBeequalityoperations Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title: Quality Operations Specialist

This is an exceptional opportunity to make a lasting impact as a Quality Operations Specialist, leading the way in transforming customer-facing excellence across Sales, Marketing, and Support departments.

Key Responsibilities:
  • We are seeking a skilled professional to design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support teams.
  • The ideal candidate will conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • A strong understanding of Standard Operating Procedures (SOPs) and regulatory guidelines is essential, with the ability to develop and update SOPs that align with best practices.
  • We are looking for a creative problem-solver to create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaboration with IT and Operations teams is key, working together to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Strong analytical skills are required to analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • As a Quality Operations Specialist, you will work closely with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
Qualifications & Experience:

10 – 15 years of quality management experience supporting multiple customer-facing teams; Bachelor's degree in Business, Healthcare, or related field; MBA preferred.



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