
Customer Service Expert
3 days ago
We are seeking experienced professionals to support our clients in the voice process industry. The ideal candidate should possess excellent communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
The successful candidate will be responsible for handling inbound and outbound customer calls, resolving queries related to products, services, billing, or technical issues, and maintaining accurate records of customer interactions and follow-up actions.
To excel in this role, you should have a graduate degree in any stream, 2-4 years of experience in US voice process/customer support, excellent verbal communication skills in English, familiarity with CRM tools and call center software, and the ability to work night shifts and meet performance metrics.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
Required Skills & Qualifications:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
Benefits:
- Competitive salary.
- Performance incentives.
- Career advancement opportunities.
- One-year retention bonus.
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