Financial Services Professional

4 days ago

Vijayawada, Andhra Pradesh, India beBeeTrainer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

We are seeking a skilled professional to join our team as a Trainer. The ideal candidate will be responsible for designing and delivering impactful training programs to new hires, existing staff, and supervisory personnel.

The successful candidate will have a strong background in training delivery, preferably in customer service or product-based environments. They will be proficient in MS Excel, PowerPoint, and LMS platforms, with excellent communication and facilitation skills.

  • New Hire Training:

Conduct onboarding and induction programs for new joiners, ensuring a smooth assimilation into company culture, policies, and tools.

  • Deliver training on soft skills, process, product, and systems.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.
Training Need Interventions (TNI):
  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.
Product Knowledge & Supervisor Assessments:
  • Create and manage product knowledge tests for front-line and supervisory teams.
  • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  • Periodically update assessments in line with process or product changes.
Update Training (Process/Policy/Product Changes):
  • Stay abreast of new product launches, policy updates, and process changes.
  • Conduct timely refresher training for impacted stakeholders.
  • Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
Reporting & Documentation:
  • Maintain up-to-date training dashboards, attendance logs, and test results.
  • Generate regular reports on training coverage, scores, and intervention effectiveness.
  • Provide actionable insights to stakeholders and leadership based on training data.
Building Training Materials:
  • Design training content using instructional design models like ADDIE and/or SAM.
  • Leverage 360° feedback and Kirkpatrick's model to evaluate and improve training effectiveness.
  • Collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.

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