Reservations Coordinator

2 days ago

Pune, Maharashtra, India beBeeReservation Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

A leading hospitality company is seeking a skilled Reservation Executive to manage operations associated with U.S.-based hotel brands, including Marriott, Hilton, and IHG.

The ideal candidate will have excellent communication skills, be able to multitask, and maintain composure under pressure.

Key Responsibilities:
  • Reservation Management: Handle new reservations, cancellations, and modifications in Property Management Systems (PMS).
  • Guest Communication: Respond to inquiries via email, online travel agency channels, and booking platforms.
  • OTA Requests: Review and process special requests received through OTA channels.
  • Reservation Screening: Verify upcoming reservations for payment status and special requests.
  • Cancellations & Updates: Notify the front desk and accounts team regarding changes.
  • Daily Coordination: Share guest lists with the front office and ensure accurate records.
  • End-of-Day Review: Conduct final task checks and escalate unresolved issues.

Required Skills & Qualifications:

  • Strong written and verbal communication skills.
  • Ability to multitask and maintain composure under pressure.
  • Familiarity with PMS platforms and OTA systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent organizational and problem-solving skills.
  • Multilingual communication skills are an added advantage.

Benefits:

We provide a dynamic work environment and opportunities for growth and development.

How to Apply:

Eligible candidates may share their updated resume with the HR Team.

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