
Senior Hotel Operations Director
2 days ago
This senior leadership role oversees the operational strategy and performance of a premium hotel property.
The ideal candidate will be a hospitality professional with at least 10 years of experience in managing high-end hotels, aged between 35 and 50 years.
They must have strategic acumen, operational excellence, and the ability to liaise effectively with government authorities and regulatory bodies.
Key Responsibilities- Operational Leadership
- Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
- Financial Management
- Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
- Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
- Guest Experience and Brand Compliance
- Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
- Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
- Human Resource Development
- Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
- Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
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