Customer Support Specialist for International Voice Process

6 days ago


Gurgaon, Haryana, India Genpact Full time

At Genpact, we're looking for talented individuals to join our team as Customer Support Specialists for our international voice process. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients and ensuring their needs are met efficiently.

About the Role

This role is ideal for those with a passion for delivering top-notch customer experiences and a knack for resolving complex issues. You'll work closely with our clients to understand their requirements and provide timely solutions that meet their expectations.

Your primary responsibilities will include:

  • Providing world-class customer support via phone and other communication channels
  • Resolving customer complaints and inquiries in a professional and empathetic manner
  • Initiating dispute claims forms and executing investigations within prescribed regulatory timelines
  • Guiding customers through online tools and applications to enable document uploading
  • Ensuring high-quality service delivery in a 24/7 environment

We're seeking candidates who possess excellent communication skills, both written and verbal, and can demonstrate a strong understanding of customer-centric principles. If you're detail-oriented, self-disciplined, and proactive, we'd love to hear from you

Requirements

To succeed in this role, you'll need:

  • A graduate or bachelor's degree (preferred)
  • Experience in performing dispute intake or similar banking/Fintech processes in the ACH, debit, and/or credit card industry
  • Strong communication and interpersonal skills, with the ability to compose grammatically correct and concise responses
  • Self-discipline, diligence, and a proactive approach to problem-solving
  • The ability to manage time effectively and prioritize multiple tasks

We offer a competitive salary package, including a base salary of $40,000 - $60,000 per year, depending on experience, plus benefits and opportunities for growth and development. We're an equal opportunity employer and welcome applications from diverse candidates. Apply now and take the first step towards a rewarding career at Genpact



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