Senior Enterprise ServiceNow Solutions Architect

3 days ago

Vellore, Tamil Nadu, India beBeeServiceNow Full time ₹ 25,00,000 - ₹ 35,00,000

Job Title: ServiceNow Architect

About the Role

We are seeking a highly skilled ServiceNow architect to join our team. As a key member of our IT organization, you will play a critical role in designing and implementing ServiceNow solutions that meet the needs of our business.

The successful candidate will have a deep understanding of the ServiceNow platform and its various modules, including incident management, problem management, change management, release management, asset management, CMDB, knowledge management, and self-service portal. They will also possess excellent technical skills, including experience with RESTful Web Services and APIs, IT service management best practices (ITIL, COBIT, ISO standards), and proficiency in developing workflows and supporting service technology teams.

Responsibilities
  • Engage with stakeholders to understand user stories and determine requirements.
  • Design and implement ServiceNow solutions that meet business needs.
  • Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out-of-the-box functionality as possible.
  • Customize and develop ServiceNow applications and support rollout of new applications and modules.
  • Configure Application UIs and Workflows.
  • Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.
  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus.
  • Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets.
  • Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate.
  • Ensure that configuration is consistent across development, testing, and production environments.
Required Skills and Qualifications
  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.
Benefits

We offer a competitive compensation package and opportunities for professional growth and development. If you are passionate about delivering high-quality ServiceNow solutions and are looking for a challenging and rewarding role, we encourage you to apply.

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