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Financial Recovery Specialist

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Nagpur, Maharashtra, India beBeeCollector Full time ₹ 40,00,000 - ₹ 80,00,000

Our organization is dedicated to simplifying financial literacy and credit access for millions of underserved individuals. We strive to make a positive impact by engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory guidelines.

Main Responsibilities:
  • We require an individual to contact delinquent customers via calls to follow up on overdue payments.
  • The successful candidate will be responsible for managing various loan portfolios across different DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Provide a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Qualifications:
  • A minimum of 1–3 years of experience in collections or recoveries, preferably in Personal Loans, Business Loans, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is essential.
  • DRA Certification is advantageous but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is beneficial).
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies:
  • A customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.