Voice Process Coordinator

Job OverviewWe are seeking an experienced Operations Manager to lead our voice-based Business Process Outsourcing (BPO) teams.Our ideal candidate will oversee daily delivery, manage performance metrics, and drive process improvements while ensuring client satisfaction and compliance.Key ResponsibilitiesManage multiple teams/projects and ensure seamless...

Voice Process Specialist RoleAt HCLTech, we seek detail-oriented individuals to join our team as Voice Process specialists.Excellent verbal communication skills are requiredThe ability to work from the office Monday to Friday is necessaryFlexibility to work in US hours (night shifts) is a mustEffective customer inquiry handling and issue resolution skills...

Job Title: Voice Process SpecialistJob Overview:The successful candidate will be responsible for managing new orders from receipt to fulfillment, ensuring accuracy and completeness throughout the process.Key Responsibilities:Review and verify order details for accuracy and completenessProcess new orders on our web-based system, utilizing alphanumeric...

Job Title: Voice Network SpecialistWe are seeking a highly skilled Voice Network Specialist to join our team.About the Role:This is a challenging and rewarding opportunity for an experienced professional to work on complex voice network systems, utilizing their expertise in Cisco UCCE, CUCM, and related technologies.Key Responsibilities:Solve advanced...

Job Title: Intelligent Voice Systems EngineerAbout the Role:We are seeking an accomplished voice systems engineer with hands-on experience in designing, developing, and optimizing voice models for enterprise-class voice solutions. The ideal candidate will have a strong background in deep learning, speech/audio processing, and machine learning libraries.Key...

Job OpportunityWe are seeking a skilled Process Associate to join our team at Linc Limited. The successful candidate will be responsible for proactively calling prospective clients, engaging in meaningful conversations, and clearly communicating the value of our premium products.Key Responsibilities:Proactively call prospective clients from provided leads...

Job Title: Trainer -Voice / AccentExperience: 5+ Years(Preferable 2+ Years in Training)Work Location: Chennai-AmbitGeneral Purpose of Job:To carry out Training Needs Analysis by understanding the existing Skills inventory and the required Skills Inventory and to to design, develop the appropriate training solutions to address the knowledge and Skill gaps of...

Job Title: Customer Engagement SpecialistLocation: Mumbai (Marol)Experience: 0-4 Years. Freshers are welcome to apply.Shift Details: Mon- Sat | 7 am- 4 pm | Work From OfficeKey Responsibilities:Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial...

Quality Assurance Specialist">We are seeking a Quality Assurance Specialist to ensure the highest level of quality in our international voice operations.">This is an exciting opportunity for skilled professionals to drive process improvement and enhance customer experience.">The successful candidate will be responsible for:">Developing and implementing Six...

Role: L3 UCCE support and Release ManagementExp: 10+ YearsLocation: RemoteJD:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.MACD creation knowledge in Cisco UCCE & IPT platforms.Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware...