High-Level IT Support Specialist

22 hours ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 30,00,000 - ₹ 60,00,000

Job Overview:

We are seeking a highly skilled High-Level IT Support Specialist to join our team. In this role, you will be responsible for monitoring the infrastructure and identifying potential issues before they impact our systems.

Key Responsibilities:

  • Monitoring and Reporting: Regularly monitor CPU, memory, hard disk size, log size, and other vital server parameters to ensure optimal system performance.
  • Issue Identification and Resolution: Identify and report any performance issues on the servers to the relevant teams, taking prompt action to resolve them.
  • Scheduled Task Management: Monitor scheduled tasks on the system and take corrective action if they fail.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Customer-Facing Experience: At least 3+ years of experience in customer-facing roles, with a strong understanding of technical support principles.
  • IT Support Experience: Proven experience in managing either application or infrastructure support at L1 level for at least 3 years.
  • IAM System Support: Experience with SailPoint or IAM system support is highly desirable.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to provide clear responses to customers within defined SLAs.

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Years of Experience: 5-8 Years

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