IT Systems Expert

6 days ago

Vizag, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

Systems Engineer

We are seeking a skilled Systems Engineer to join our IT Operations Department. As a key member of our team, you will be responsible for building and maintaining effective relationships with Infrastructure Leads, peers, and IT Regional Managers.

  • Act as a point of escalation for daily operational issues for IT Infrastructure
  • Oversee operational tasks and ensure proper documentation is maintained
  • Work closely with the business for any changes or requests for new services
  • Provide support in solving incidents, service requests, and problems
  • Execute resolution of all incidents and problem enquiries
  • Involved in changes and ensuring adherent communication is released
  • Ensure continuity in service provision and restore required service in case of disruption
  • Manage third-party vendors for incident management through to resolution
  • Check technical conditions of IT equipment and landscape
  • Build/provision IT hardware (Servers, Storage etc.)
  • Maintain & Update systems periodically as required by vendors, compliance, or lifecycle management
  • Monitor and report on the system's performance and take corrective action when necessary
  • Provide reporting on ad-hoc basis
  • Support with internal offices move, if required
  • Keep up-to-date documentation and tasks for audit purposes
  • Play an active role in IT Infrastructure related projects, when needed
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team
  • Work towards acquiring understanding of procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
  • Understand and comply with Information security & Compliancy Framework and guidelines
  • Continue to expand customer service repertoire and continue to explore customer-facing best practices
  • Following acquisitions, assist, when necessary, the project team with the integration of new systems.
Requirements

8-10 years of IT experience in similar roles of IT Infrastructure management, Wintel Admin

Service Delivery / Client Orientation / Customer Service

Advanced technical troubleshooting skills

Full coverage to support the business hours,

Communication / responsiveness, Analytical Skills / Troubleshooting Skills

Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.

Excellent communication skills and fluent English

Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)

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