Senior Client Relations Manager
3 weeks ago
Position Type: Full-time
Type Of Hire: Experienced
Education Desired: Bachelor of Commerce/Business
Travel Percentage: 0%
Key Responsibilities- Strategically focused on client satisfaction, maintaining client communication, and delivering outsourced solutions.
- Serves as primary management contact and client liaison, maintaining executive-level contact and representing the enterprise to the client.
- Responsible for client satisfaction, maintaining client communication, and delivering outsourced solutions.
- Oversees and leads teams in delivering continuous and effective outsourced solutions, ensuring project completion within budget and contract requirements.
- Works to maintain and grow client relationships while ensuring ongoing customer service.
- Develops deep knowledge of FIS solutions and services, providing thought leadership.
- Manages technical engagement on projects and is responsible for oversight of vendors and subcontractors.
- Leads teams in delivering outsourced solutions to strategic clients, selecting, developing, and evaluating personnel to ensure efficient operation.
- Identifies areas for continuous improvement, implements change, and measures improvement.
- May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
- Other related duties assigned as needed.
- Graduate (science/analytics preferable)/MBA.
- Minimum of 8 years of experience in technology/Financial services organizations.
- Proven knowledge to represent the enterprise's entire range of products to the client and of the industry.
- Proven track record in client relationship management, service delivery, and/or sales of technology products and services.
- Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge.
- Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise.
- Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction.
- Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients.
- Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clients.
- Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise.
- Demonstrates the ability to lead by example and motivate professional-level staff.
- Displays strong leadership qualities, decision-making abilities, and strong business judgment.
- Possesses strong personnel management skills.
- Certification in Delivery practice: PMI-PMP/SAFE Agile.
- Transfer Agency Experience.
- Delivery Management Experience.
- Working in an international company, alongside international colleagues.
- Being part of an innovative and entrepreneurial environment of a growing department and team.
- Option to work fully remotely, with the necessary equipment provided by the company.
- Development opportunities by using the company's online training database and LinkedIn Learning.
- Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
- Opportunity to get involved in social projects and local initiatives.
- A broad range of professional education and personal development opportunities.
- A work environment built on collaboration and respect.
Career professional role requiring extensive skill and proficiency. Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Works on multiple projects as a project leader or periodically as the subject matter expert. Participates in Product Release activities, including User Acceptance Testing and execution of test cases. Expected to mentor others on staff and is a role model for the rest of the team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates in strategic planning and direction. Develops, documents, and implements standards, guidelines, direction, and education on process/procedures for staff. Assigned to highly visible, sensitive, and critical clients. Customer service or client management experience – a plus. Some travel will be required.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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