Customer Service Ambassador

5 hours ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 20,00,000
Job Title: Voice Support Specialist - Proactive Onboarding & Red-Alert Engagement

Location: Mumbai (Marol)

Experience: 0-4 Years. Freshers are welcome to apply.

Shift Details:

Monday to Saturday, 7 am to 4 pm, Work From Office.

Job Responsibilities:

  • Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Desired Qualifications

  • Bachelor's degree in any field (preferred).
  • Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
  • Experience in handling both inbound and outbound calls.
  • Familiarity with escalation protocols and quality assurance practices.

  • Customer Service Ambassador

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 15,000 - ₹ 19,000

    Customer Service RepresentativeThe ideal candidate will be a detail-oriented and customer-focused professional with excellent communication and interpersonal skills. They should have the ability to work in a fast-paced environment, think critically, and make sound decisions.Key Responsibilities:Provide exceptional customer service via phone, email, or...

  • Digital Brand Ambassador

    3 days ago

    Agra, Uttar Pradesh, India beBeeInfluencer Full time ₹ 50,00,000 - ₹ 80,00,000

    Content Creator and Brand AmbassadorWe are seeking a highly skilled Content Creator and Brand Ambassador to represent our brand across various platforms.Key Responsibilities:Create, curate, and publish engaging content (photos, videos, reels, stories, live sessions) across social media platforms (Instagram, Facebook, YouTube, Twitter, etc.).Promote brand...

  • Customer Support Ambassador

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service Representative Job OverviewThis is a unique opportunity to excel in a dynamic customer service environment. The ideal candidate will possess excellent English communication skills, both spoken and written.Key Responsibilities:Deliver exceptional customer experiences through effective communication and problem-solving skillsProvide top-notch...

  • Ambassadors of Customer Satisfaction

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Overview\Bhanzu is looking for a dedicated Customer Support professional to be the face of our support team. As a key member of our organization, you will play a vital role in ensuring exceptional customer experiences.\

  • Customer Service Specialist

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

    **Job Opportunity:** We are seeking a skilled Customer Support Specialist to join our team.The ideal candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving complaints in a timely and professional manner.Key Responsibilities:Contact customers through various channels to address their concerns and...

  • Customer Service Representative

    4 days ago

    Agra, Uttar Pradesh, India beBeeService Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Service Excellence ProfessionalWe are seeking an experienced and proactive customer service professional to join our organization.The ideal candidate will handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience.Key Responsibilities:. Handle customer inquiries via phone, email, and other...

  • Customer Service Associate

    5 hours ago

    Agra, Uttar Pradesh, India beBeecustomerService Full time US$ 30,000 - US$ 45,000

    Job Title: Customer Service AssociateWe are seeking a dedicated and enthusiastic support professional to provide exceptional customer service and support.Key Responsibilities:

  • Customer Service Expert

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 70,00,000

    Unlock Your Potential as a Customer Service ExpertWe are seeking a highly skilled and experienced Customer Service Associate to join our international voice process team.An exceptional communication style, with proficiency in English, is essential for this role, as you will be handling customer queries and issues via phone.You should have experience in...

  • Relationships Ambassador

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomerRelations Full time ₹ 7,50,000 - ₹ 10,70,000

    Customer Relations RoleWe are seeking a highly skilled professional to join our team as a Customer Relations Specialist.Key Responsibilities:Act as the primary point of contact for customer inquiries via phone and email, ensuring timely updates and resolutions.Maintain strong, positive relationships with clients by providing proactive communication and issue...

  • Customer Service Engineer

    4 weeks ago

    Agra, Uttar Pradesh, India CIEL HR Full time

    Key Responsibilities Detailed outline of the role holder Support Pre-sales operations like demo Roadshow and Site inspection Installation Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW Maintaining requires site kit to reduce downtime of machine Providing Key Operator Training to users ...