Customer Support Director

6 days ago


Gurgaon, Haryana, India Demographic HR Services Full time

We are seeking a BPO Operations Head to lead our Technical Sales and Technical Support teams in a dynamic BPO environment. The ideal candidate will have a background in Technical Sales or Technical Support and possess strong leadership skills to drive exceptional results.

Responsibilities
  • Lead and supervise the daily operations of the Technical Sales and Technical Support teams.
  • Ensure sales targets are met and KPIs are consistently achieved.
  • Train and coach team members on sales techniques, product knowledge, and objection handling.
  • Resolve escalated issues with expert technical knowledge.

The successful candidate will be able to motivate, mentor, and drive performance, with strong communication skills to explain complex issues clearly. Proven leadership skills, including the ability to handle pressure, multitask, and meet deadlines, are essential for this role.

Requirements
  • Experience: 2 years in a Team Leader role in Technical Sales or Technical Support.
  • Education: Graduate.


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