Performance Enhancement Expert

9 hours ago


Bhavnagar, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
Quality Assurance Specialist

  • Monitor, evaluate, and score inbound/outbound calls as per defined quality parameters.
  • Provide constructive feedback and coaching to agents to improve performance.
  • Identify gaps in communication, process adherence, and customer handling
  • Prepare and maintain quality reports, dashboards, and analysis for leadership.
  • Support process improvement initiatives to drive customer satisfaction (CSAT, NPS, and FCR).

Key Qualifications:

  • Graduate degree in any stream.
  • Minimum 1-3 years of experience as a quality assurance specialist in an international voice process.

This role is ideal for individuals who are detail-oriented, have excellent analytical skills, and can identify areas for improvement. If you're passionate about quality assurance and want to work in a dynamic environment, this could be the perfect opportunity for you.



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