
Operations System Analyst
3 days ago
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a Business Systems Specialist.
The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and outstanding communication skills.
- This role is responsible for providing system and tools support to users, troubleshooting and resolving technical issues, and maintaining the overall efficiency of our systems.
- As a key member of our Sales Operations team, you will work closely with other stakeholders to drive all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- You will be responsible for triaging Level 2 tickets to the right stakeholders with required information, assisting in scheduled maintenance of the systems via data migrations, and maintaining SLA targets.
This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the success of our organization.
- We are looking for someone who is passionate about innovation, collaboration, and diversity, and who is committed to delivering high-quality results.
- The successful candidate will have at least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified, with a strong background in navigating Salesforce landscape and terminology.
- A good knowledge of sales processes and experience in a sales environment is highly desirable.
To succeed in this role, you will need:
- Strong technical skills, including proficiency in Salesforce and related tools.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Outstanding communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- A strong customer-focused approach, with a commitment to delivering high-quality results.
- Ability to thrive in a fast-paced environment, with a flexible and adaptable approach to work.
- Hands-on experience providing system and tools support to users, with a strong understanding of data security and territory management.
We offer a competitive compensation package, including:
- A comprehensive benefits program, including medical, dental, and vision coverage.
- A generous paid time off policy, including vacation and sick leave.
- Opportunities for professional growth and development, including training and education programs.
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