
Dedicated Customer Service Trainer
3 days ago
About the Role:
We are seeking a dedicated and experienced Trainer to join our team and play a vital role in developing the skills of candidates with locomotor disabilities.
The successful candidate will be responsible for delivering structured training sessions, developing employability skills, and preparing candidates for successful careers in the call center and customer service industry.
Key Responsibilities:
- Deliver classroom and practical training on the Customer Care Executive curriculum as per standards.
- Train students in call center basics, communication skills, customer handling, computer skills, and workplace behavior.
- Adapt training methodologies to suit the needs of persons with locomotor disability.
- Conduct role plays, mock calls, and interactive sessions to build real-life workplace scenarios.
- Monitor student progress and provide personalized mentoring, motivation, and feedback.
- Maintain training records, attendance, and assessment reports.
- Coordinate with the placement team for student interviews and job readiness.
- Ensure an inclusive, supportive, and accessible learning environment.
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