Technical Support Specialist

3 weeks ago


Pune, Maharashtra, India MICHELIN Full time
Support Analyst-1

At MICHELIN, we are seeking a highly skilled Support Analyst-1 to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our users.

Key Responsibilities:
  • Incident Management
    • Identify and validate incident priority
    • Provide technical and functional analysis
    • Offer solutions to users
    • Communicate potential workarounds
    • Inform users on incident status
    • Collaborate with level 3 teams
    • Ensure incident closure
  • Service Request Processing
    • Process RH requests
    • Forward requests to contributors
    • Inform users on RH status
    • Ensure RH closure
  • Problem Management
    • Participate in root cause analysis
    • Lead analysis of incident root causes
    • Communicate results to contributors
  • Service Monitoring
    • Utilize monitoring setup by construction and infrastructure teams
    • Alert contributors to potential impacts
  • Change Management
    • Analyze exchange requests
    • Reject or accept changes based on analysis
    • Inform users of potential impacts
    • Provide arguments for rejected changes
  • Continuous Improvement
    • Provide feedback to development teams
    • Capitalise knowledge acquired

We are looking for a highly motivated and detail-oriented individual who can work effectively in a team environment. If you are passionate about providing exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.



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