RPA Infrastructure Leadership Position

2 days ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana Pune, India beBeeRPA Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Lead RPA Infra Admin

About the Role:
This is a key leadership position that oversees the administration of our Robotic Process Automation (RPA) infrastructure. The ideal candidate will have strong technical expertise in RPA platform administration, particularly with Automation Anywhere A360.

Key Responsibilities:
• Install, configure, and manage the RPA platform, including A360 model deployments.
• Monitor and manage bot health, raising incidents for process failures based on criticality, and ensuring high availability.
• Troubleshoot and resolve RPA environment issues, including IQ Bot, Bot Insights, Active Directory, Credential Vaults, and third-party application integrations.
• Manage users, licenses, roles, and account creation in Control Room.
• Coordinate with Automation Anywhere support and internal teams to resolve complex technical issues.
• Administer SQL databases related to RPA platforms and perform DB-level troubleshooting.
• Work in alignment with ITIL principles across Incident, Change, Request, and Problem Management.
• Ensure SLA compliance and contribute to Root Cause Analysis (RCA) for bot failures.
• Support platform hosting, upgrades, and enhancements in coordination with cloud partners (Azure/GCP/AWS).
• Set up and configure bot instances based on Runbooks.
• Participate in daily, weekly, and monthly review meetings to report platform status and performance.
• Collaborate with infrastructure, cloud hosting, and automation platform teams to ensure service continuity.
• Propose RPA service improvements and identify triggers and IT challenges impacting business operations.

Requirements:
• Minimum 4–5 years of RPA platform administration experience (preferably Automation Anywhere A360).
• Strong experience with virtualization/cloud platforms (Azure/GCP/AWS) in conjunction with RPA.
• Solid understanding of ITIL practices and service management principles.
• Proficiency in Windows Server (Wintel) administration.
• Working knowledge of networking and firewall configurations.
• Excellent troubleshooting and communication skills.

Nice to Have:
• Experience in transformational RPA initiatives and customer solutioning.
• Exposure to enterprise security, credential management, and integration with Active Directory.

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