System Reliability Engineer

We are looking for a talented individual to fill the System Reliability role. This position involves focusing on Developer Experience and contributing to the design, build, and maintenance of high-performance, scalable, and reliable services.

In this critical role, you will play a vital part in ensuring the availability and fault tolerance of our Contact Center service, which is essential to our customers' business operations.

We embrace a DevOps philosophy where every engineering team is responsible for the software they build and deploy. As an SRE, you will work closely with teams to provide them with the tools, practices, and expertise needed to succeed in a blame-free culture.

Our mission is to enhance developers' experience by providing them with the necessary tools to manage the entire software lifecycle and be self-sufficient.

To achieve this, we are building our internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin, and others. This platform is a key engineering effort that enables us to deliver better, faster, and more reliable solutions for our customers.

• Design, build, harden, and maintain critical parts of our internal platform (from CI/CD to developer tools aimed at increasing R&D productivity).
• Help migrate to industry-leading CICD tools like GitHub Actions.
• Automate safe deployment practices using industry-leading tools like GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc.
• Automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions.
• Coach and up-skill other engineering team members.
• Solve challenging technical problems and apply your skills daily; see the immediate impact of your work and value created for other engineers.
• Automate every aspect of our infrastructure to minimize human intervention.
• Develop effective tooling, alerts, and responses to identify and address reliability risks.
• Promote protocols on production readiness and operational excellence.
• Partner with product engineering teams to debug production outages and carry out action items to improve reliability.
• Advocate for automated testing, continuous integration, and delivery, feature toggles, and progressive rollouts.
• Plan for the growth of our infrastructure.

• 5-8 years of experience.
• Understanding of large-scale complex systems from a reliability perspective.
• Design, implement, and maintain CI/CD processes and tools.
• Passion for producing clean, standards-compliant, secure code.
• Applying a developer mindset to infrastructure.
• Familiarity with Linux/Unix systems.
• Experience with Kubernetes.
• Experience with Infrastructure as Code tools like Terraform and Ansible.
• Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages.
• Experience writing scripts for automating task execution with a programming language like Ruby, Python, Bash, or any other scripting language.
• Experience with at least one relational and non-relational database (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch).
• Ability to identify time-consuming and error-prone manual tasks and build/leverage tooling to automate them.
• Ability to identify root causes of instability in a large-scale distributed system across stacks.

• Experience with cloud-based solutions like Amazon AWS, Google Cloud, or Microsoft Azure.
• Experience with CI/CD platforms (e.g., Jenkins, GitLab), Containers (Docker, Kubernetes), Artifact Management tools (e.g., Nexus, ECR).
• Experience with the Go programming language.

This role offers the opportunity to grow professionally and contribute to the development of our internal PaaS. The ideal candidate will have strong analytical skills and the ability to collaborate effectively within a team.