Oracle ERP Implementation Specialist

2 days ago

India beBeeFusion Full time £ 90,000 - £ 1,20,000
ERP Support Engineer Role

The selected candidate will be responsible for delivering service management and application support engineering services for the Oracle Fusion Cloud ERP platform.

  • Support business usage of the Oracle Fusion platform to ensure timely delivery of critical processes, business milestones, and SLAs.
  • Provide technical support and incident management services to Finance business users, ensuring response and resolution SLAs are met and any ticket escalations are managed efficiently.
  • Use the ITIL framework to provide consistent, efficient, and stable services to Finance stakeholders and users.
  • Ensure change and problem management processes are followed correctly using Service Now.
  • Develop relationships with key stakeholders in Finance and Engineering teams to ensure daily business deliverables are met on-time and any issues or challenges are highlighted and recorded correctly.
  • Support and maintain data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes.
Requirements
  • 8-10 years relevant experience in implementing Oracle Financials with at least 5 years' experience in Oracle Fusion Functional and configuration knowledge.
  • Strong understanding of database structure for ERP Oracle Cloud, Fusion.
  • Solid background in IT application support management or IT service management in large financial services organizations.
  • Previous experience in E2E BAU lifecycle management, including incident, problem, change management, knowledge, and service transition, stakeholder management, and reporting.
  • Excellent analytical, problem-solving, and troubleshooting skills to identify and resolve application issues.
  • Effective stakeholder engagement through strong interpersonal and communication skills.
  • Ability to work collaboratively with cross-functional teams to understand business needs and translate them into technology solutions.

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