Senior Technical Operations Specialist

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

We are seeking a highly skilled Senior Technical Operations Specialist to join our team at ADCI - Karnataka. This role will involve owning the automation of operational/development work, identifying and resolving issues, and developing solutions for our customers and services.



As a key member of our team, you will become intimate with the architecture of our systems, responsible for diving deep into code, and working closely with the development team. You will also be responsible for managing a team of Support Engineers, setting goals, and ensuring deliverables.



Key Responsibilities:


  • Managing a team of Support Engineers, setting goals, and ensuring deliverables
  • Owning the automation of operational/development work
  • Identifying and resolving issues, and developing solutions for our customers and services
  • Working closely with the development team to drive improvements and enhance our current software
  • Developing and implementing monitoring solutions, performing infrastructure maintenance and configuration, and updating, tracking, and resolving technical challenges
  • Working alongside development, updating/enhancing our current software, automation of support processes, and documentation of our systems


Our ideal candidate will have a strong understanding of support processes, SLA, handling tickets, monitoring, processes, and metrics. They will also have experience in hiring, recruiting, developing, and promoting Technical Contributors and Engineers.



Requirements:

To be successful in this role, you will need:




  • BS/BE in Computer Science or an equivalent combination of technical education and work experience
  • A minimum of 5+ years of relevant experience
  • At least 2 years of experience in managing a team of 8-10 Engineers
  • Experience in hiring, recruiting, developing, and promoting Technical Contributors and Engineers
  • Strong stakeholder management and communication management
  • Good people management skills


We are open to hiring candidates to work out of our Bangalore, KA, IND location.



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