
ServiceNow Platform Specialist
4 days ago
Job Title: ServiceNow Lead / Admin
Job Overview:
- This position entails leading the administration of our ServiceNow platform, ensuring seamless integration and optimization across various modules.
Responsibilities:
Key Responsibilities:- System Administration: Manage configurations, catalog items, flows, and SLAs to ensure efficient platform operation.
- Leadership: Lead KT sessions, audits, and configuration governance to drive best practices and standardization.
- Automation: Drive automation, performance tracking, and cross-functional workflows to enhance productivity and efficiency.
- Compliance: Ensure audit readiness and support compliance efforts by maintaining accurate records and adhering to regulatory requirements.
- Roadmap Planning: Coordinate with vendors and internal teams for roadmap planning, identifying areas for improvement and strategic development.
Requirements:
Required Skills and Qualifications:- ServiceNow Expertise: 7+ years' experience with ServiceNow modules, including ITSM, HRSD, FSM, ITOM, and ITAM.
- Technical Skills: Expertise in Flow Designer, scripting, ACLs, and integration, as well as strong experience with metrics, SLAs, upgrades, scoped apps, and data handling.
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