Quality Assurance Associate IV
3 weeks ago
Conduent Business Services is seeking a highly skilled Quality Assurance Associate IV to join our team. As a key member of our operations team, you will be responsible for ensuring the highest level of quality in our services and solutions.
Key Responsibilities- Monitor transactions to ensure compliance against performance standards.
- Develop and implement key process improvements.
- Develop systematic approaches to assure high-quality services are provided.
- Partner with operational team leads on areas of opportunity that have been identified.
- Document performance trends to develop processes and improve overall performance.
- Assess associate performance and deliver coaching based on findings.
- Assist with the development of training, QA processes, and process improvement.
- Interact with work leaders, supervisors, and managers.
- Review work of levels 1, 2, and 3.
- Provide feedback and coaching to transaction processing personnel on errors created.
- Provide support in creating and reviewing documented SOPs with operations.
- Detect, examine, and report fraudulent activities.
- Help create corrective and preventive action plans (CAPA) for error elimination or minimization.
- Conceptualize, develop, and deliver training modules on process knowledge, auditing techniques, and quality tools.
- Proficient in a range of operational processes through prior job-related experiences and trainings.
- Completes assignments and guides the work of peers and other team members.
- May work cross functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
- Has developed skillset in a range of processes, procedures, and systems.
- Acts as a technical expert in an area.
At Conduent Business Services, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our associates with the tools and resources they need to succeed.
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Quality Assurance Associate IV
3 weeks ago
Vizag, Andhra Pradesh, India Conduent Business Services Full timeJob SummaryConduent Business Services is seeking a highly skilled Quality Assurance Associate IV to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our business processes and services.Key ResponsibilitiesMonitor transactions to ensure compliance with performance standards.Develop and...
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Quality Assurance Associate IV
2 weeks ago
Vizag, Andhra Pradesh, India Conduent Business Services Full timeAt Conduent Business Services, we're committed to delivering exceptional outcomes for our clients and the millions of people who count on us.As a Quality Assurance Associate IV, you'll play a critical role in ensuring the quality of our services and solutions.Key Responsibilities:Monitor transactions to ensure compliance against performance standards.Develop...
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Quality Assurance Associate IV
2 weeks ago
Vizag, Andhra Pradesh, India Conduent Business Services Full timeAt Conduent Business Services, we are committed to delivering exceptional outcomes for our clients and the millions of people who count on us. As a Quality Assurance Associate IV, you will play a critical role in ensuring the quality of our services and processes.Key Responsibilities:Perform business support or technical work, using data organizing and...
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Transaction Processing Associate IV
3 weeks ago
Vizag, Andhra Pradesh, India Conduent Business Services Full timeJob SummaryWe are seeking a highly skilled Transaction Processing Associate IV to join our team at Conduent Business Services. As a key member of our operations team, you will be responsible for performing tasks based on established procedures, using data organizing and coordination skills to support the business and perform technical work.Key...
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Transaction Processing Associate IV
3 weeks ago
Vizag, Andhra Pradesh, India Conduent Business Services Full timeJob Summary:As a Transaction Processing Associate IV at Conduent Business Services, you will play a critical role in supporting the business by performing tasks based on established procedures. You will use your data organizing and coordination skills to support the business and perform technical work.Key Responsibilities:Developed proficiency within a range...
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Quality Assurance Associate IV
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