Quality Assurance Associate IV

2 weeks ago

Vizag, Andhra Pradesh, India Conduent Business Services Full time

At Conduent Business Services, we're committed to delivering exceptional outcomes for our clients and the millions of people who count on us.

As a Quality Assurance Associate IV, you'll play a critical role in ensuring the quality of our services and solutions.

Key Responsibilities:

  • Monitor transactions to ensure compliance against performance standards.
  • Develop and implement key process improvements.
  • Develop systematic approaches to assure high-quality services are provided.
  • Partner with operational team leads on areas of opportunity that have been identified.
  • Document performance trends to develop processes and improve overall performance.
  • Assess associate performance and deliver coaching based on findings.
  • Assist with the development of training, QA processes, and process improvement.
  • Interact with work leaders, supervisors, and managers.
  • Review work of levels 1, 2, and 3.
  • Provide feedback and coaching to transaction processing personnel on errors created.
  • Provide support in creating and reviewing documented SOPs with operations.
  • Detect, examine, and report fraudulent activities.
  • Help create corrective and preventive action plans (CAPA) for error elimination or minimization.
  • Conceptualize, develop, and deliver training modules on process knowledge, auditing techniques, and quality tools.

Requirements:

  • Proficient in a range of operational processes through prior job-related experiences and trainings.
  • Completes assignments and guides the work of peers and other team members.
  • May work cross functionally, in different areas when necessary.
  • Proposes improvements to processes and methods.
  • Works within established procedures and practices.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.

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