Chief Quality Officer

7 days ago


Palakkad, Kerala, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 25,00,000

Hiring a Quality Executive - CRM is essential for ensuring high standards of quality control and management in customer relationship management processes.

The ideal candidate will conduct quality audits, analyze CRM data, collaborate with cross-functional teams to implement continuous improvement methods, track and report key quality metrics, and maintain effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

Key Responsibilities:

  • Maintain compliance with quality and sales guidelines.
  • Identify training needs and recommend process enhancements.
  • Provide constructive feedback and coaching to sales agents.
  • Prepare daily/weekly/monthly quality reports and audits.
  • Collaborate with team leaders and trainers to enhance agent performance.
  • Ensure customer satisfaction benchmarks are consistently met.

Qualifications:

  • Quality Control, Quality Auditing, and Quality Management skills.
  • Strong Analytical Skills.
  • Excellent Communication skills.
  • Experience in CRM systems and processes.
  • Attention to detail and problem-solving abilities.
  • Bachelor's degree in Business Administration, Quality Management, or a related field.
  • Previous experience in a similar role within the industry is a plus.
  • Strong knowledge of sales processes, telecalling standards, and customer engagement practices.
  • Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).
  • Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.
  • Ability to evaluate calls, identify gaps, and provide actionable feedback.
  • Strong communication and interpersonal skills to collaborate with sales teams and management.


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