Customer Service Account Manager

2 days ago


Vijayawada, Andhra Pradesh, India beBeeCustomer Full time US$ 90,000 - US$ 1,20,000

Job Title: Customer Service Account Manager

Description: We are seeking a highly skilled customer retention specialist to manage customer interactions, drive subscription purchases, and resolve outstanding overages. As a proactive professional, you will be responsible for delivering exceptional customer experiences, building long-lasting relationships, and driving revenue growth.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Analyze performance metrics to optimize processes and improve customer satisfaction.

Requirements:

  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Excellent analytical skills to track performance metrics and drive business outcomes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Strong problem-solving ability.
  • Experience in customer service.
  • Superb communication and negotiation skills.
  • Proficiency with CRM systems.

About the Opportunity: This is a fantastic chance to join a forward-thinking organization that values innovation, creativity, and employee growth. Our dynamic work environment fosters collaboration, continuous learning, and career development.



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