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Process Optimization Specialist
4 weeks ago
The Opportunity
At Huron, we help healthcare organizations build innovation capabilities and accelerate key growth initiatives, empowering them to own the future instead of being disrupted by it. Our clients drive growth, enhance performance, and sustain leadership in the markets they serve.
Position Summary
This role involves team handling, work allocation, client interactions, and generating RCM metrics reports for the leadership team. A thorough understanding of RCM processes and excellent communication skills are essential.
Qualifications
JOB DETAILS: • Experience in handling a team of 15 to 20 FTEs • Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management, and Correspondence review • Very good understanding of RCM metrics like Days in AR, Ageing above 90 days, Collections, and bad debt • Periodically review team performance and recommend performance improvement plans • Hands-on in preparing daily, weekly, and monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel • Identify trends and patterns from the generated reports and initiate action plans to resolve AR issues • Responsible for work allocation/distribution to the team and monitor team work • Create and maintain daily operational scorecards to track and report KPIs • Generate and distribute management reports in an accurate and timely manner • Perform data analysis for generating reports on a periodic basis, including ad-hocs • Establish a strong relationship with Team Managers by demonstrating the gaps, trends, and patterns identified during data/report compilation • Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes • Able to interact with clients effectively • Willing to work in night shifts/US timings
Qualifications
QUALIFICATIONS: • 5+ years of industry experience • 3+ years of experience in relevant billing functions • Proficient in MS Excel and creating Excel macros • Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations • Ability to handle multiple tasks of reporting simultaneously • Ability to adapt quickly to new and changing technical environments and strong analytical, problem-solving, and quantitative abilities • Solid verbal and written communication skills • Graduate in any discipline
