
Overnight Customer Service Representative
2 weeks ago
About the Role:
We are seeking a dedicated and proactive professional to join our support team. As a Customer Support Associate, you will be responsible for assisting customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via chat and email during night shift hours.
- Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
- Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
- Ensure timely and accurate documentation of customer interactions and resolutions.
- Collaborate closely with other team members to ensure seamless customer support operations.
- Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
- Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.
Requirements:
- This is an in-office day job.
- Previous experience in customer support or a related field is preferred.
- Excellent written communication skills with a strong command of English.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently during night shift hours.
- Familiarity with customer support software and ticketing systems is a plus.
- Flexibility to adapt to changing schedules and work occasional weekends or holidays.
Benefits:
- Competitive salary
- Paid time off
- Training and development opportunities
- Supportive team environment
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