Overnight Customer Service Representative

2 weeks ago


Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 9,00,000
Customer Support Associate Job

About the Role:

We are seeking a dedicated and proactive professional to join our support team. As a Customer Support Associate, you will be responsible for assisting customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
  • Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.

Requirements:

  • This is an in-office day job.
  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working independently during night shift hours.
  • Familiarity with customer support software and ticketing systems is a plus.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Benefits:

  • Competitive salary
  • Paid time off
  • Training and development opportunities
  • Supportive team environment


  • Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Service RepresentativeAbout this roleWe are seeking a highly skilled customer service representative to join our team.Key Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and chat.Deliver accurate information regarding services, procedures, and requirements.Handle and resolve customer complaints...


  • Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team.About the Role:This is a unique opportunity for individuals who enjoy working with customers, have excellent communication skills, and can work effectively in a fast-paced environment.The successful candidate will be...


  • Dombivli, Maharashtra, India beBeeCustomerExperience Full time ₹ 45,00,000 - ₹ 65,00,000

    Customer Service RepresentativeAn exceptional opportunity has emerged to become an integral part of a leading provider in outsourced process solutions, upholding high standards for customer service and back-office processes.This role is pivotal in delivering outstanding customer experiences through timely responses to inquiries, efficient issue resolution,...


  • Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,99,999

    Customer Service Representative Job SummaryThis role is responsible for delivering exceptional customer service support and collections via phone calls.The ideal candidate will have experience in revenue cycle management (RCM) and medical device management (DME) for a minimum of 1 year, with strong verbal and written communication skills and the ability to...


  • Dombivli, Maharashtra, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Customer Service RepresentativeA career opportunity has arisen in a dynamic organization, offering an exciting chance to excel in a customer-centric role.The ideal candidate will possess excellent communication skills and be able to effectively interact with clients. This is an entry-level position suitable for recent graduates or individuals...


  • Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 15,000 - ₹ 19,000

    Job Overview:We are seeking a skilled Customer Service Representative to provide exceptional service to our clients. This role involves working in alignment with U.S. time zones, ensuring seamless communication and support.Key Responsibilities:Provide timely and effective solutions to customer inquiries and concernsFoster strong relationships with clients...


  • Dombivli, Maharashtra, India beBeeClient Full time ₹ 12,00,000 - ₹ 15,00,000

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for coordinating with clients to keep them informed about their material status.You will work closely with senior management to ensure that updates are shared efficiently and effectively, while also coordinating...


  • Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Summary:We are seeking a skilled and dedicated Customer Service professional to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service, resolving product or service related issues, and maintaining accurate records of customer interactions.The ideal candidate will have excellent interpersonal and...


  • Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 26,000 - ₹ 36,000

    Seeking an exceptional Customer Service Representative to deliver outstanding support and exceed customer expectations. A key role in our organization, this position requires a talented individual with excellent communication skills, attention to detail, and a positive attitude.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...


  • Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 3,74,400 - ₹ 5,24,600

    Customer Support RoleWe are seeking a skilled and enthusiastic customer support specialist to join our team. The ideal candidate will be responsible for delivering exceptional customer service through proactive issue resolution, communication, and problem-solving.Key Responsibilities:Provide timely and effective solutions to customer inquiries via phone and...