Technical Support Engineer

4 days ago


Pune, Maharashtra, India LTIMindtree Full time
Job Overview

LTIMindtree is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients in a 24x7 rotational shift environment.

Key Responsibilities
  • Provide technical support and troubleshooting services to clients via phone, email, or remote desktop.
  • Assist in resolving complex technical issues related to Unix, shell scripting, and Oracle.
  • Collaborate with cross-functional teams to resolve incidents and implement changes.
  • Develop and maintain knowledge of technical skills and tools, including ITRS, Autosys, App Dynamics, Kibana, Splunk, ServiceNow, and UDeploy.
Required Skills and Qualifications
  • Minimum 3 years of experience in L2 Production Support.
  • Excellent knowledge of Unix, shell scripting, and Oracle.
  • ITIL certification preferred.
  • Working knowledge of ITRS, Autosys, App Dynamics, Kibana, Splunk, ServiceNow, and UDeploy.
Benefits

We offer a competitive salary package, opportunities for career growth and development, and a collaborative work environment.



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