Technical Support Engineer
4 days ago
LTIMindtree is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients in a 24x7 rotational shift environment.
Key Responsibilities- Provide technical support and troubleshooting services to clients via phone, email, or remote desktop.
- Assist in resolving complex technical issues related to Unix, shell scripting, and Oracle.
- Collaborate with cross-functional teams to resolve incidents and implement changes.
- Develop and maintain knowledge of technical skills and tools, including ITRS, Autosys, App Dynamics, Kibana, Splunk, ServiceNow, and UDeploy.
- Minimum 3 years of experience in L2 Production Support.
- Excellent knowledge of Unix, shell scripting, and Oracle.
- ITIL certification preferred.
- Working knowledge of ITRS, Autosys, App Dynamics, Kibana, Splunk, ServiceNow, and UDeploy.
We offer a competitive salary package, opportunities for career growth and development, and a collaborative work environment.
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