Senior Client Servicing Specialist

4 days ago


Noida, Uttar Pradesh, India Buffalo Soldiers Full time

Job Description

As a senior account manager at Buffalo Soldiers, you will be responsible for:

  • Managing execution through the full account management life cycle
  • Participating in kickoff meetings, client relationship management, and quarterly business planning
  • Helping strategize and improve our account management teams' processes and operations
  • Advising clients on industry trends, the competitive landscape, and how this impacts them
  • Partnering with our sales team on proposal responses, technical demos, and marketing efforts
  • Aligning client's needs with our solutions to help them achieve their goals and uncover opportunities to drive long-term value
  • Ensuring timely deliveries of task calendar, reports, and so on
  • Responsible for overall quality checks
  • Ensuring a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensuring specific details are understood by the wider team where relevant
  • Conflict & Crisis management
  • Billings & payments – Ensuring timely billing to clients & timely payments to partners/vendors
  • Deck crafting – Someone that can detail out ideas and insights that are clear and can sell


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