
Customer Service Excellence
2 days ago
Job Opportunity:
Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering outstanding customer service and resolving inquiries in a timely manner.
Key Responsibilities:
- Respond to customer inquiries via phone calls, ensuring that all issues are resolved to the client's satisfaction.
- Utilize sound judgment and make decisions within established procedures for each service request.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Meet key performance targets and adhere to quality standards to maximize customer satisfaction.
Requirements:
- Strong verbal and written communication skills.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience.
- Professional, courteous, friendly, and empathetic demeanor.
- Active listening skills and ability to multitask.
Preferred Qualifications:
- 1-4 years of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
Benefits:
- Opportunity to work with a dynamic team.
- Chance to develop skills and expertise in customer service.
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