Operations Director

23 hours ago

Jodhpur, Rajasthan, India beBeeOperational Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Our organization is Asia's largest and fastest-growing home interiors and renovation platform. We provide a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home.

Using our proprietary technology, we have organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable a trusted, and predictable experience.

Launched in 2015, our company has brought together a curated community of designers, brands, manufacturers, and contractors. This has resulted in an e-commerce like trusted and predictable experience for the homeowners.

We boast of a community of 50000+ satisfied customers and over 2000 interior designers.

Job Description

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer satisfaction. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your area.

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

Requirements

Ideal candidate should have:

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

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