Customer Success Operations Leader
19 hours ago
This role is responsible for driving Operational Excellence, Project Management, Data Analysis, and KPI Improvement in the Cards Customer Success vertical. The primary liaison between internal teams and banks ensures smooth operations process, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes.
Key Responsibilities:- Operational Efficiency
- Monitor and address day-to-day operational issues between internal teams and banks, act as the SPOC for banks for operational queries and escalations.
- Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions.
- Provide both online and offline support to banks for operational issues, daily Cards scheme process improvements.
- Conduct bank training sessions on systems, processes, and product awareness.
- Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence.
- Achieve automation of processes leveraging RPA and AI/ML.
Benefits
- Dynamic work environment with opportunities for growth and development.
- Collaborative team culture with like-minded professionals.
Required Skills and Qualifications:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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