Senior Customer Success Manager

2 days ago

Aligarh, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Lead a Team to Success

We are seeking an experienced Customer Success Lead to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our customers.

  • Develop an in-depth understanding of our customers' businesses
  • Lead a team of customer success managers (CSMs)
  • Represent our company as a trusted advisor, advocate, and marketing thought leader/subject-matter-expert
  • Collaborate with customers to develop and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights garnered from their own data and industry trends
  • Handle customer concerns with confidence
  • Generate case studies, testimonials, and PR from customers

Qualifications:

  • Bachelor's degree in Marketing or related field
  • 8-12 years of experience in CRM or customer success
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
  • Ability to work with cross-functional teams
  • Strong project management and time management skills
  • Ability to identify and implement process improvements
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation, and resolution
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace
  • Ability to respond quickly to critical issues and roadblocks
  • Good communication skills (Written/Oral)
  • Excellent presentation skills

Benefits:

  • Opportunity to learn about the latest marketing technologies and concepts
  • Chance to work with diverse clients in various industries
  • Representation of our company at different forums and webinars

About Us:

We are a leading provider of AI/ML-powered customer engagement and experience platform. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for businesses of all sizes.

  • Customer Success Operations Leader

    19 hours ago

    Aligarh, Uttar Pradesh, India beBeeOperation Full time ₹ 15,00,000 - ₹ 25,00,000

    Senior Customer Success ManagerThis role is responsible for driving Operational Excellence, Project Management, Data Analysis, and KPI Improvement in the Cards Customer Success vertical. The primary liaison between internal teams and banks ensures smooth operations process, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic &...

  • Customer Success Specialist

    17 hours ago

    Aligarh, Uttar Pradesh, India beBeeClientSuccess Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job Title: Customer Success SpecialistWe are seeking a highly motivated and experienced Customer Success Specialist to join our team. The ideal candidate will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring seamless project execution.Key Responsibilities:Act as the primary point of contact for assigned...

  • Customer Success Professional

    7 days ago

    Aligarh, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 36,000 - ₹ 72,000

    About our platformWe're redefining technical hiring with an innovative solution that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews.With a growing presence in key regions, we're poised for our next phase of growth. As a dynamic startup, we're...

  • Customer Success Ambassador

    2 days ago

    Aligarh, Uttar Pradesh, India beBeeProduct Full time ₹ 12,00,000 - ₹ 16,00,000

    At the forefront of innovation, our organization is dedicated to revolutionizing the time and attendance process.We are driven by a commitment to creating value for all stakeholders – our employees, customers, and investors. We foster an environment that encourages ownership, and we're proud of our dynamic, fun, and vibrant culture.Job Description: As a...

  • Sales and Customer Success Training Professional

    2 days ago

    Aligarh, Uttar Pradesh, India beBeeTrainer Full time ₹ 6,00,000 - ₹ 10,00,000

    Training Program Manager PositionWe are seeking a skilled and dynamic Training Program Manager to develop comprehensive training programs and materials for our sales and customer success teams.The ideal candidate will be responsible for creating engaging training content, including videos, cheat sheets, and manuals. This includes product knowledge, soft...

  • Housing Project Customer Success Specialist

    1 week ago

    Aligarh, Uttar Pradesh, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 15,00,000

    Hiring a seasoned Customer Success Professional to drive customer satisfaction and retention in our affordable housing project.The ideal candidate will be responsible for building strong relationships with customers, providing timely resolutions to their queries, and ensuring seamless home-buying experiences.Main Responsibilities:Act as the primary point of...

  • Senior Customer Advocate

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 3,00,00,000

    Customer Success ManagerJoin our quest to revolutionize the chemicals industry with a technology-driven approach.The global speciality chemicals market is projected to reach $800 billion, growing at a CAGR of 5.7%. We have scaled up our operations serving over 40 countries and have active partnerships with numerous customers and suppliers.We are seeking an...

  • Senior Operations Manager

    1 day ago

    Aligarh, Uttar Pradesh, India beBeeManufacturing Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title:Senior Operations Manager - ManufacturingWe are seeking a seasoned Senior Operations Manager to lead production and manufacturing operations across our network of co-manufacturing partners.Job Description:Our ideal candidate will oversee end-to-end production operations, conduct regular reviews with internal teams and co-manufacturers, and ensure...

  • Senior Financial Manager

    1 week ago

    Aligarh, Uttar Pradesh, India beBeeFinancial Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Senior Executive – FinanceThe primary objective of this role is to manage and maintain financial operations, ensuring accuracy and efficiency in all aspects.This includes overseeing reconciliations for customer and vendor ledgers, as well as inter-company transactions. Additionally, the Senior Executive will be responsible for reviewing and...

  • Customer Experience Manager

    24 hours ago

    Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a highly skilled Customer Service Manager to lead our team of customer service representatives in Bengaluru.The successful candidate will be responsible for managing a team, ensuring customer satisfaction, resolving customer issues, and improving service processes.ResponsibilitiesManage a team of customer service...