Technical Customer Support Representative

1 week ago

Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 30,000

We are seeking a dynamic and customer-focused professional to join our Technical Support team.

Job Description

As a Technical Customer Support Associate, you will be responsible for handling inbound and outbound customer interactions via voice calls, live chat, or emails. Your primary objective will be to provide timely and accurate solutions to customers' technical queries related to Sky Q Tech products and services.

Key Responsibilities:
  • Resolve customer issues efficiently and effectively
  • Collaborate with the support team to achieve individual and process-level performance targets
  • Document all customer interactions in the CRM system
Required Skills and Qualifications

To excel in this role, you should possess excellent communication skills, strong problem-solving abilities, and a patient demeanor. You must also be comfortable working rotational shifts and be available for immediate joining.

  • Education: HSC pass or Graduate (any stream)
  • Experience: Open to both Freshers and Experienced candidates
  • Skills Required:
  • Excellent communication skills in English (spoken & written)
  • Strong interpersonal skills and ability to handle customers with patience & empathy
  • Good problem-solving ability and attention to detail
Benefits

We offer a supportive work environment, regular training, and opportunities for career advancement within the organization. Additionally, we provide attractive performance incentives and bonuses based on targets.

  • 5-Day Work Week (2 rotational week offs)
  • Performance Incentives & Monthly Bonuses based on targets
  • Career Growth: Internal job postings and opportunities for career advancement
  • Employee-Friendly Environment: Supportive work culture, regular training, and skill development programs

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