Fulfillment Operations Lead for a Retail E-commerce Venture

6 days ago


Jaipur, Rajasthan, India Headsup Corporation Full time

At Headsup Corporation, we are seeking a seasoned professional to lead our retail e-commerce venture's fulfillment operations. This role will oversee the entire supply chain, ensuring seamless and efficient distribution of products to customers.

Key Responsibilities:
  • Partner Management: Collaborate with third-party logistics (3PL) providers to onboard and manage their performance in accordance with service level agreements (SLAs).
  • Customer Experience: Escalate and track fulfillment-related issues with 3PL partners, maintaining a high level of customer satisfaction.
  • Process Improvement: Identify and implement enhancements to optimize the efficiency and accuracy of fulfillment and returns operations.
  • Budget Management: Develop and manage the fulfillment budget, ensuring cost-effective operations without compromising quality and service levels.
  • Collaboration: Work closely with marketing, customer service, and product teams to ensure alignment and coordination of fulfillment activities.
  • Data-Driven Decision Making: Utilize data and analytics to monitor key performance indicators (KPIs) and drive continuous improvement initiatives.
About the Ideal Candidate:
  • Experience: A minimum of 24 years of experience in a similar role within a direct-to-consumer (D2C) e-commerce company.
  • Learning Mindset: A hunger for learning and growth, seeking to join an early-stage startup like Headsup Corporation.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, applying a data-oriented approach.
  • Leadership and Collaboration: Proven ability to lead and collaborate with cross-functional teams, prioritizing high-impact activities and managing complex projects.
  • Work Flexibility: Openness to working from our Jaipur office for 6 days a week.

Salary: ₹8-18 LPA. Benefits include opportunities for growth, a dynamic work environment, and a chance to be part of a pioneering e-commerce venture.



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