IT Infrastructure Specialist

1 day ago

Rajkot, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled and proactive Technical Support Specialist to join our IT team. The ideal candidate will have hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.

Key Responsibilities:

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications.
  • Support system provisioning via Microsoft Intune and Windows Autopilot.
  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues and VPN connectivity problems.
  • Perform basic configuration and support of network devices.
  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance.
  • Respond to IT support tickets, ensuring timely and effective resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.

Requirements:

  • Strong troubleshooting and problem-solving abilities.
  • Brief knowledge of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

About You:

This role requires a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you're a tech-savvy professional looking for a challenging role, we encourage you to apply.

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