
Support Service Representative
1 week ago
We are seeking a highly skilled individual to fill the role of Customer Support Associate. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and driving business success.
The ideal candidate will be responsible for managing escalated customer queries, liaising with garage partners to provide solutions, and monitoring complaint trends. They will also play a key role in resolving complaints as quickly as possible, working towards agreed service level agreements (SLAs).
To succeed in this role, you will need excellent time-management skills, fluent written and spoken English, and the ability to manage your own workload effectively. You will also be confident in providing solutions, escalating when required, and have excellent written communication skills.
Responsibilities:
- Resolve escalated customer queries/complaints
- Liaise with garage partners to agree on solutions
- Monitor complaint progress and track/report complaint trends
Requirements:
- Possess a passion for best-in-class customer service
- Have experience in handling customer complaints
- Be fluent in English
- Exhibit strong communication skills
- Be able to work independently
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