Data Systems Specialist

Unlock Your Potential

Welcome to a world where innovation meets expertise. We're a team of dedicated professionals who thrive in a fast-paced environment, driving results through collaboration and creativity.

Job Description:

• Assist the team and key stakeholders in various tasks related to multiple applications and business processes, including improving technical support for applications and understanding business requirements of supported solutions.
• Oversee expense administration functions within Concur, ensuring continuous availability, stability, and optimal performance of the system to support business operations.
• Diagnose and resolve complex software and connectivity issues, ensuring minimal disruption to end-users.
• Provide expert-level guidance and support to employees regarding expense processes, policies, and system-related issues via ServiceNow.
• Collaborate with cross-functional technical and business teams to resolve high-impact system issues efficiently.
• Manage and assign orphaned credit cards and transactions within Concur, ensuring proper allocation and reconciliation.
• Monitor, troubleshoot, and resolve exceptions related to daily system jobs, including account extracts and employee file imports.
• Lead the development and delivery of technical and functional training for both users and administrators.
• Design, develop, and optimize Concur Intelligence reports, ensuring data-driven insights support key business decisions.
• Establish and enforce best practices, maintaining compliance with corporate policies and industry standards.
• Partner with business stakeholders to identify and drive process improvements and product enhancements.

Required Skills and Qualifications:

• 5+ years of hands-on experience in Concur Expense and/or Request configuration, with deep functional and technical expertise in SAP ICS; prior support experience is a strong advantage.
• Proven experience in enterprise-level software troubleshooting, with a track record of diagnosing and resolving complex system issues.
• Strategic experience in end-user support and helpdesk functions, ensuring high-quality service delivery and issue resolution.
• Proficiency in enterprise reporting tools, including Cognos, with the ability to analyze and interpret data for decision-making.
• Strong understanding of ERP ecosystems, with preferred experience in SAP S/4HANA and integration methodologies.
• Exceptional analytical and problem-solving skills, with the ability to translate technical challenges into business solutions.
• Superior communication and stakeholder management skills, with the ability to engage, influence, and lead conversations with technical and business teams.
• Proven leadership in cross-functional collaboration, driving alignment between business requirements and system capabilities.
• Ability to manage multiple high-impact initiatives, balancing competing priorities in a fast-paced, complex environment.
• Expert-level proficiency in Microsoft Office Suite, leveraging Excel, PowerPoint, and Word to develop executive-level reports, presentations, and analyses.

Benefits:

We offer career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

How We Get Things Done:

Our guiding principles are the core values by which we operate and are central to how we get things done.