Systems Integration Specialist

Job Description

Req ID: 315364

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

Your Role

As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:

- Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
- Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
- Escalate complex issues to STO management and leadership as necessary
- Assist in advanced troubleshooting of system performance-related incidents
- Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
- Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
- Support change request creation, representation, and implementation for the technology stack
- Provide general workstation and server troubleshooting support and support Lvl1 team members
- Participate in major incident management calls to provide support on active incidents
- Mentor and share advanced knowledge with Lvl1 analysts
- Identify and help implement automation and optimization opportunities

Experience:

- Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
- 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
- Good understanding of Windows, MacOS, and *nix operating systems
- Proven advanced troubleshooting capabilities
- Familiarity with scripting languages such as PowerShell and batch files
- Exceptional communication skills and the ability to mentor junior team members

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you&aposd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

---