Senior Mortgage Operations Leader

2 days ago


Mumbai, Maharashtra, India beBeeMortgage Full time ₹ 1,50,00,000 - ₹ 1,75,00,000
Job Title:
SPE/SME/TL - Mortgage Operations Specialist

We are seeking a skilled Mortgage Operations Specialist to lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes. The ideal candidate will have experience in managing teams, driving performance, and ensuring process compliance.


Key Responsibilities:
  • Lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes.
  • Monitor daily operations, ensure workload distribution, and track individual performance.
  • Manage client communications and handle process escalations.
  • Conduct regular coaching sessions and performance appraisals.
  • Ensure compliance with investor guidelines and US mortgage regulations.
  • Analyze reports and implement process improvements to enhance quality and efficiency.
  • Collaborate with cross-functional teams and support business continuity plans.

Requirements:
  • Minimum years of experience in US mortgage.
  • Strong understanding of escrow servicing and loss mitigation processes.
  • Proven ability to lead, mentor, and manage team performance.
  • Excellent communication and stakeholder management skills.
  • Experience in working with clients from the US mortgage servicing domain.
  • Comfortable with night shift operations and work-from-office requirement.


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