Advanced Technology Engineer
2 days ago
The role of a Technical Support Specialist is to provide advanced technical support for various IT systems, networks, and applications. This involves handling complex technical issues, diagnosing problems, and providing timely resolutions to customers.
The ideal candidate will have experience in troubleshooting methodologies, knowledge of Linux and VMware, and strong analytical and problem-solving skills.
The following are the key responsibilities of this role:
- Handle escalated incidents and service requests from lower-level teams, ensuring timely resolution and communication with end-users.
- Diagnose and resolve complex technical issues, and application-related problems.
- Conduct root cause analysis on recurring incidents and work on implementing permanent solutions.
- Collaborate with other IT teams to resolve issues that require specialized knowledge or software changes.
- Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides.
- Provide guidance and support to junior engineers, including training on new technologies and troubleshooting techniques.
Qualifications and Required Skills:
- Candidate should have sound knowledge of Linux & VMware.
- Knowledge on different virtualization platforms is an added advantage.
- Good practical working ability with VMware, OpenStack tools.
- Able to communicate effectively with internal customers.
- Experience working on Vmware vSphere administration skills.
- Good hands-on command line of ESX.
- Hands-on experience on VNC, NX, and Tiger VNC.
- Good hands-on Experience in diagnostics & troubleshooting of ESX server environment.
- Configure and Manage Monitoring Alerts w.r.t. VMware Hypervisors and VMs.
- Work on major severity and complex server issues.
- Ability to read logs.
- Good knowledge and understanding of Virtual Machines, Windows/Linux Server.
- Certification Preferred: Vmware, RHCSA.
- Excellent analytical and problem-solving abilities.
- Strong communication skills, both verbal and written.
- Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail.
- Good understanding of operational framework like ITIL and operations process.
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