Customer Service Callers Wanted

2 days ago

Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 65,00,000
Customer Service Representative Role

This position is responsible for delivering high-quality customer service support and collections via phone calls.

Responsibilities include outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.

Inbound calls handling would require working as part of a team, delivering a professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments, and complaints are resolved at the first point of contact.

  • Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintain effective work procedures according to client process workflows and policy guidelines.
  • Adhere to US healthcare compliance measures.

Requirements include strong verbal and written communication skills, a neutral accent, and good adoption to US culture. The candidate should be able to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and possess active listening skills and good data entry & typing skills.

The ideal candidate will have a graduation degree from any stream and 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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