Boutique Store Leader

Job Title: Boutique Store Leader

The ideal candidate will be a highly skilled and experienced professional with a strong passion for delivering exceptional client experiences in the luxury retail sector.

Key Responsibilities:

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• Drive sales growth by achieving and exceeding monthly and annual targets through effective sales strategies and team leadership.">
• Identify business opportunities and implement innovative strategies to increase revenue, enhance customer engagement, and improve operational efficiency.">
• Monitor key performance indicators (KPIs) and take corrective action when necessary to ensure alignment with luxury brand values and ethos.">
• Ensure every client interaction reflects the highest standards of professionalism, luxury brand values, and exceptional customer service.">
• Build a culture of personalized clienteling, post-sale follow-up, and loyalty through effective team management and motivation.">
• Organize and host private client events, previews, and activations that exceed customer expectations and foster brand loyalty.">
• Maintain impeccable grooming, etiquette, and storytelling standards as a brand ambassador, ensuring a polished and luxurious image at all times.">
• Recruit, train, and mentor client advisors, assistants, and support staff to develop their skills and achieve individual and team goals.">
• Foster a motivated and luxury-driven team culture that promotes collaboration, innovation, and excellence.">
• Oversee inventory management, stock movement, and safe-room protocols to ensure accurate tracking, minimal loss, and optimal availability.">
• Authorise stock in/out, sales invoices, and client documentation in accordance with luxury brand policies and procedures.">
• Coordinate audits and compliance with security and safe-room teams to maintain the highest standards of quality and integrity.">
• Ensure daily completion of bank deposits and card settlements, maintaining accurate records and adhering to luxury brand financial policies.">
• Maintain boutique presentation, visual merchandising, and ambience to luxury standards, creating an immersive and engaging experience for clients.">

Requirements:

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• 6–10 years of luxury retail experience (jewellery, watches, or fashion), with at least 3 years in a managerial role, preferably in a high-end boutique environment.">
• Proven record of leading teams and achieving sales targets, with a strong track record of driving revenue growth and improving operational efficiency.">
• Strong operational expertise in inventory, finance, and compliance, with excellent analytical and problem-solving skills.">
• Excellent communication skills in English, with the ability to communicate complex ideas effectively to diverse audiences.">
• Polished grooming, refined etiquette, and luxury presence in client interactions, with a passion for delivering exceptional customer experiences.">

Benefits:

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• A competitive salary and bonus structure aligned with luxury brand values and industry standards.">
• A comprehensive benefits package, including health insurance, retirement planning, and paid time off.">
• Ongoing training and development opportunities to enhance skills and knowledge in luxury retail and management.">
• The chance to work with a prestigious luxury brand, contributing to its continued success and growth.">
• A dynamic and supportive work environment, fostering collaboration, innovation, and excellence.">
• The opportunity to lead a high-performing team and make a lasting impact on the luxury retail industry.">

About Us:

We are a leading luxury retailer dedicated to delivering exceptional customer experiences and exceeding client expectations. We value our employees and strive to create a positive and inclusive work environment that supports their growth and development.

We are committed to building long-term relationships with our clients, based on trust, respect, and a deep understanding of their needs and preferences. Our goal is to become the go-to destination for luxury retail in the region, known for our exceptional products, services, and customer experiences.

Contact Information:

Please note that we do not accept unsolicited applications. If you are interested in joining our team, please submit your application through our official website or recruitment channels.