
Luxury Fashion Store Leader
18 hours ago
About this role: We are seeking a Retail Operations Manager to lead our store team in delivering exceptional customer experiences and driving sales growth.
As a Retail Operations Manager, you will oversee all aspects of store operations, including team management, client experience, and smooth store flow. You will guide and mentor the in-store team, maintain billing and order coordination, oversee fittings and returns, and ensure stock visibility.
- Key Responsibilities:
- Team & Floor Management:
- Lead and motivate the in-store team to deliver outstanding customer service and achieve sales targets
- Ensure a seamless, energetic store environment with clear communication and support
- Client Experience:
- Offer personalized styling and assistance to clients during visits and appointments
- Provide exceptional service to high-value clients with discretion and clarity
- Build long-term relationships with customers through thoughtful follow-ups and service
- Store Operations:
- Maintain accurate billing, order coordination, and daily reporting
- Oversee fittings, returns, order updates, and coordination with designers
- Ensure efficient stock movement and visibility with minimal errors
- Merchandising & Brand Experience:
- Maintain visually appealing displays, organized, and aligned with brand aesthetics
- Collaborate on in-store events, launches, and special appointments
You will bring prior experience in premium/luxury fashion or designer retail, a sharp, stylish personality, and strong leadership skills. You must be tech-savvy, familiar with POS tools, billing, and basic Excel/Sheets.
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